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O'Flahavan, Leslie

Atendimento ao Cliente: Como Escrever E-mails

Im Bestand seit: 07.06.2021

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O'Flahavan, Leslie

Technical Writing: Quick Start Guides

A quickstart guide is a short, getting-started document that usually accompanies a product or softwa ...

Im Bestand seit: 07.06.2021

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O'Flahavan, Leslie

Customer Service: Serving Customers Through Chat and Text

Customers are demanding more ways to connect with companies when they need help. Live chat and text  ...

Im Bestand seit: 07.06.2021

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O'Flahavan, Leslie

Writing in Plain Language

Plain language is a modern communication philosophy and a world-wide movement. It's the reader-focus ...

Im Bestand seit: 07.06.2021

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O'Flahavan, Leslie

Writing Customer Service Emails

You can write to customers-via email-with consistency and professionalism, but you don't need to sou ...

Im Bestand seit: 07.06.2021

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O'Flahavan, Leslie

Customer Service: Writing for Social Media

Today's customers are moving away from one-to-one channels like telephone and email and toward publi ...

Im Bestand seit: 07.06.2021

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O'Flahavan, Leslie

Serving Customers Using Social Media

Social media is a critical new tool for customer service. Using it right is an artform. When you rep ...

Im Bestand seit: 07.06.2021

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